Is it necessary to make an appointment in advance?

Absolutely, appointments are essential. Kindly complete our booking form or reach out to us via Whatsapp, and we'll strive to accommodate you as soon as possible.

How long does it typically take to receive confirmation of my booking request?

Normally, we aim to get back to you within one business day.

What are your operational hours?

For cleaning and deliveries, our operational hours are from Monday to Friday, between 10 AM and 6 PM, except on public holidays. We may need to accommodate earlier pick-up's for faster delivery.

How much do your services cost?

We offer various packages and services tailored to suit different needs and budgets.

What payment methods do you accept?

For the time being, all our payments are mainly in cash on delivery.

Do you provide any discounts?

We don't have partnerships with discount cards or apps, and our pricing remains consistent for everyone. Occasionally, we may run special promotions, which will be announced through our social media channels.

How long does it take to clean items?

Cleaning time varies based on the service chosen. Typically, we aim to return items within 2-3 working days. However, for more extensive fabric cleaning, vomit treatment, or potty removal, additional time may be required to ensure the best results.

Can you remove all stains?

While we can eliminate the majority of stains, we strive to return your item as clean as possible. Our priority is to ensure it's free from bacteria and germs to keep your little one safe.

Do you offer any guarantees?

Take a look at our before & after gallery for amazing results! However, if you're not entirely satisfied with our services, we'll clean your item again to achieve the best possible outcome.

Is pick-up and delivery free?

Pick-up and delivery are complimentary for our cleaning services within Dubai's city limits. We conveniently collect from residences, offices, and hotels, although we do not provide collection from public areas such as malls or parking lots. For locations outside Dubai, please reach out to us at info@prampamper.com for a delivery fee estimate.

Do you serve areas outside Dubai?

If you reside beyond Dubai's city limits and wish to send your items to us, please get in touch for a courier quote.

How frequently should I clean my stroller and car seat?

For daily usage, we recommend utilizing our cleaning service every 4-6 months.

Do you clean other baby products like carriers and jolly jumpers?

Absolutely! For inquiries or a quote, please reach out to us at info@prampamper.com

Why is it important to clean my baby's products?

Regular cleaning not only ensures your baby's safety but also prolongs the lifespan of your products. Baby gear can harbor harmful germs, and our cleaning process effectively sanitizes prams, car seats, and other baby items.

How can I maintain sanitation between cleanings?

For regularly used items, we advise scheduling professional sanitation every 4-6 months. In the meantime, regularly vacuum and gently wash your item with eco-friendly, non-toxic detergents as per the manufacturer's instructions.

Which stroller and car seat brands do you clean?

We're experienced with various brands and types of strollers and car seats available in the UAE. For queries about specific brands or models, please contact us at info@prampamper.com

What cleaning products do you use for strollers and car seats?

We utilize organic, non-toxic, and baby-safe cleaning products that effectively tackle grime while ensuring the safety of your baby. We wouldn’t use anything for your baby that isn’t safe for our babies.

My baby has allergies or sensitivities. Can you still provide your cleaning service?

We strive to accommodate special requests, including those related to allergies or sensitivities. Please reach out to us at info@prampamper.com with your specific requirements, and we'll endeavor to customize our products and services to meet your needs.